These Terms of Service constitute a legally binding agreement between you and GoSignify LLC (“GoSignify”) governing your use of the GoSignify Service. GoSignify’s websites (including www.gosignify.com) (the “Sites”) and related services, information and communications are collectively referred to as the “GoSignify Service.”

 

The use of all personal data you submit to the GoSignify Service or which we collect about you is governed by our Privacy Policy (“Privacy Policy”). A copy of our Privacy Policy is available here. You acknowledge that by using the GoSignify Service you have reviewed the Privacy Policy.

Your consent at registration and continued use of the GoSignify Service constitutes your acceptance of and agreement to all of the terms and conditions in these Terms of Service, the Privacy Policy, as well as any future amendments and additions to this Agreement (as defined below) as we may publish from time to time. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must deactivate your account, and immediately stop using, the GoSignify Service.

The Privacy Policy is incorporated by reference into these Terms of Service and together form and are hereinafter referred to as the “Agreement”.

Your use of the GoSignify Service constitutes your acceptance of and agreement to all of the terms and conditions in the Agreement.

1. Definitions. The following terms are used throughout these Terms of Use and have specific meanings. You should know what each of the terms means.

2. The term “Service” refers to the services provided by GoSignify, including without limitation access to GoSignify’s online community; communication tools; document management and storage solutions; and payment services. GoSignify does not provide an attorney referral service or serve as an employment agency. We provide a venue for our Users to meet and exchange information with our Interpreters.

1. The term “Agreement” (which may also be referenced herein as these “Terms of Use”) refers, collectively, to all the terms, conditions, and notices contained or referenced in this document and the Addendum as defined herein.

2. The “Website” refers to GoSignify’s website located at https://gosignify.com, all subpages and subdomains, and all content, services, and products available at or through the Website.

3. “GoSignify,” “We,” and “Us” refer to GoSignify LLC, as well as our affiliates, directors, subsidiaries, officers, and employees. Interpreters are not part of GoSignify.

4. “The User,” “You” and “Your” refer to the person, company, or organization that has visited or is using the Website and/or the Service. A User may be a Client, an Interpreter, both, or neither.

5. “Interpreters” refer to interpreters in the interpreting profession or otherwise a person who provides short-term interpreting services who may communicate with and provide interpreting services to Clients or fellow Interpreters via the Service. Interpreters are not the employees or agents of GoSignify. Please see Section 6 of this Agreement for more information about Interpreters.

6. “Clients” refer to 1) Users who submit requests for interpretation services from Interpreters for a fee (“Assignments”); and 2) Users who contract with Interpreters for additional work, which, for purposes of Section 7 below, may include permanent employment, beyond the initial Assignment which established the Interpreter-Client relationship. Please see Section 6(b) for more information about Assignments and Clients.

7. “Content” refers to content featured or displayed through the Website, including without limitation text, documents, information, data, articles, opinions, images, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on the Website. Content includes, without limitation, User-Generated Content, which may be submitted by any GoSignify User (Client or Interpreter).

8. “Addendum” refers to the GoSignify Terms of Use Interpreter Addendum and the terms and conditions of which are incorporated herein.

 

About the GoSignify Service

1. GoSignify operates as an online marketplace that connects Clients with service providers (Interpreters) who wish to perform a variety of Services. GoSignify does not perform Services and does not employ people to perform Services. Interpreters operate as independent business owners and are customarily engaged in an independently established business of the same nature as that involved in the services performed for Clients through the GoSignify Platform. GoSignify does not control or direct the Interpreters’ performance of their services or set their work locations, work hours, or terms of work. Interpreters provide services under their own name or business name, and not under GoSignify’s name. Interpreters provide their own tools and supplies to perform their services; GoSignify does not provide the tools or supplies. Interpreters are free to maintain a clientele without any restrictions from GoSignify and are free to offer and provide their services elsewhere, including through competing platforms. Interpreters are free to accept or reject Clients and contracts. Interpreters are not penalized for rejecting Clients or contracts, though if Interpreters accept a Client or contract through the GoSignify Platform, they are expected to fulfill their contractual obligations to their client. Interpreters set their own rates for services performed in the GoSignify general marketplace, without deduction by GoSignify.

2. Interpreters are independent business owners. Interpreters are independent contractors of clients and not employees, partners, representatives, agents, joint venturers, independent contractors or franchisees of GoSignify.

3. GoSignify does not perform Assignments and does not employ individuals to perform Assignments. The Service does not supervise, scope, direct, control or monitor an interpreter’s work and expressly disclaims (to the extent permitted by law) any responsibility and liability for the work performed and the assignments in any manner, including but not limited to a warranty or condition of linguistic accuracy and warranty or condition of quality or fitness for a particular purpose, or compliance with any law, statute, ordinance, regulation, or code.

1. GoSignify Does Not Guarantee Results. From time to time, Clients may submit reviews of Interpreters; these reviews do not constitute a guarantee, warranty, or prediction regarding the outcome of any future legal matter. GoSignify will have no responsibility or liability of any kind for any User-Generated Content or any advice you encounter on or through the Website, and any use or reliance on User-Generated Content or advice is solely at your own risk.

2. GoSignify does not vouch for any of its Users. GoSignify simply provides a service in which those seeking interpretation services may communicate and transact with interpreters. GoSignify does not endorse any of its Interpreters and does not sanction statements or claims, including licenses and credentials, that Interpreters make on the platform. 

3. Users may be subject to a review process. Before users can register for and during their use of the GoSignify Service, which may include but is not limited to: identity verification, right to work checks, license verification, skill assessment, and criminal background checks, using third party services as appropriate (“Background Checks”). Although GoSignify may perform Background Checks, GoSignify cannot confirm that each User is who they claim to be, and GoSignify cannot and does not assume any responsibility for the accuracy or reliability of Background Check information.

1. User Responsibilities. You, and you alone, are responsible for your account and anything that happens while you are signed in to or using your account. Your security is your responsibility.

1. User Account Security. If you sign up for the Service, you will create a personalized account which includes a unique username and a password to access the Service and to receive messages from GoSignify. You are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You agree to notify GoSignify immediately of any unauthorized use of account, or any other breaches of security. We will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your computer, mobile device, or other computing device and/or account.

2. Relationship with Interpreters. Because we cannot guarantee the fitness of any of our Interpreters for your specific needs, we encourage Clients to research any Interpreter before accepting professional advice. Clients may also request a written legal engagement agreement specifying the terms, scope, limitations, and conditions of the representation. 

3. No Reliance on User-Generated Content. User-Generated Content posted on the Website, such as blog posts, is provided for informational purposes only, with no assurance that the User-Generated Content is true, correct, or accurate. User-Generated Content is not regulated by any state.

4. Compliance with Laws. You represent and warrant that: (i) you have the authority to, and are of legal age in your jurisdiction to, bind yourself to this Agreement; (ii) your use of the Service will be solely for purposes that are permitted by this Agreement; (iii) your use of the Service will not infringe or misappropriate the intellectual property rights of any third party; and (iv) your use of the Service will comply with all local, state and federal laws, rules, and regulations, and with all other GoSignify policies.

2. Use and Conduct Restrictions. You are allowed to use the Service as long as you follow a few basic rules. The following Use Restrictions and Conduct Restrictions are the basic rules we expect users to follow while using the Service. We are not responsible for the content our users post, and we have the right to close accounts if we need to.

   1. Prohibited Content. You agree that you will not under any circumstances transmit any Content (including software, text, images, or other information) that

1. is unlawful or promotes unlawful activity

2. defames, harasses, abuses threatens, or incites violence towards any individual or group

3. is pornographic, discriminatory, or otherwise victimizes or intimidates an individual or group on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability

4. is spam, is machine- or randomly-generated, constitutes unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;

5. contains or installs any viruses, worms, malware, Trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party;

6. infringes on any proprietary right of any party, including patent, trademark, trade secret, copyright, right of publicity, or other rights

7. impersonates any person or entity, including any of our employees or representatives; or

8. violates the privacy of any third party.

2. Users Must Be Over Age 18. You represent that you are over the age of 18. GoSignify does not target our Content to children or teenagers under 18, and we do not permit any Users under 18 on our Service. If we learn of any User under the age of 18, we will terminate that User’s account immediately.

3. No Liability for User Interactions; GoSignify May Monitor Interactions. Any liability, loss or damage that occurs as a result of any User interactions, including, without limitation, Postings, that you input or receive through your use of the Service is solely your responsibility. At our discretion, we, or technology we employ, may monitor and/or record your general interactions with the Service, though not the specifics of your interactions.

4. Right to Terminate Accounts. We have the right (though not the obligation) to, in our sole discretion, determine whether or not any User conduct is appropriate and complies with these Terms of Use, or terminate or deny access to and use of the Service to any User for any reason, with or without prior notice.

3. User-Generated Content. You own your content, but you allow us certain rights to it so that we can display and share the content you post. We have the right to remove content if we need to.

   1. Responsibility for User-Generated Content. You may create content, written or otherwise while using the Service (“User-Generated Content”). You are solely responsible for the content of, and any harm resulting from, any User-Generated Content that you post, upload, link to, or otherwise make available via the Service, regardless of the form of that content. Any liability, loss or damage that occurs as a result of the use of any User-Generated Content that you make available or access through your use of the Service is solely your responsibility. We are not responsible for any public display or misuse of your User-Generated Content.

   2. Right to Post. You represent and warrant that you have the right to post all User-Generated Content you submit. Specifically, you warrant that you have fully complied with any third-party licenses relating to User-Generated Content, and have taken all steps necessary to pass through to end users any required terms.

   3. GoSignify May Modify or Remove Content. We have the right (though not the obligation) to, in our sole discretion, determine whether or not any User-Generated Content appropriate and complies with these Terms of Use, or refuse or remove any User-Generated Content that, in our reasonable opinion, violates any GoSignify policy or is in any way harmful, inappropriate, or objectionable. GoSignify further reserves the right to make formatting and edits and change the manner any User-Generated Content is displayed on the Website.

   4. Ownership of User-Generated Content. Except for Content that originates from GoSignify, we do not claim ownership of any Content that is transmitted, stored, or processed in your account. You retain all ownership of, control of, and responsibility for User-Generated Content you post. You may control access to your User-Generated Content through settings in your user account.

   5. License Grant. Solely to allow GoSignify to use Content you upload to the Service reasonably without violating any rights you have in it, you grant us the following rights: by posting any Content via the Website, you expressly grant GoSignify and our successors a worldwide, sublicensable, fully-paid and royalty-free, and non-exclusive license to use, reproduce, display, modify, adapt, distribute, and perform the Content in connection with GoSignify’s business purpose. This license does not grant GoSignify the right to sell User-Generated Content or otherwise distribute it outside of our Website. This license will terminate at the time when the Content is removed from the Website.

4. Interpreters. Interpreters are independent professionals or otherwise people who offer to interpret services for prospective Clients. They are not employees of GoSignify.

   1. User Responsibilities. Interpreters are solely responsible for ensuring that any information, solicitations, or advertisements they post or place on the Website, including without limitation User-Generated Content, and any communications they may have with prospective clients through the Website or the Service, fully comply with all applicable laws and rules of professional conduct, including those concerning the unauthorized practice of law and those regulating the form, manner or content of communications with clients, advertising, or other matters.

   2. Payment of Interpreters. Certain specific terms govern Interpreters and payment.

      1. GoSignify Is Not A Party To Contracts. Clients may contract with Interpreters through posting and acceptance of Assignments. Such contracts are solely between the Client and the Interpreter. GoSignify will not be a party to any contracts for Assignments submitted through our Service, unless posted by an GoSignify officer. GoSignify facilitates these contracts by supplying a platform for communication management and payment tools.

      2. All Fees Are Paid To Interpreters. GoSignify does not provide interpretation services and does not charge for services. Payments made to Interpreters via GoSignify’s billing platform are transferred directly to the Interpreter’s payment account, less any associated platform, service and processing fees (e.g. credit card fees). Interpreters Shall Receive Payment Through The Service For All User Transactions. As further defined in the Addendum, as an Interpreter of GoSignify, you agree to process all retainers, invoices, all amounts billed to any Clients at all times (“Payments”) on the GoSignify platform.  You agree to process such Payments through the GoSignify platform even if the Clients request that you perform a different assignment or matter from the job request posted via GoSignify.  If a Client is either unwilling or unable to make payment via GoSignify, Interpreter agrees to notify GoSignify of any new payment arrangement. Payment by a Client to Interpreter, made outside of the service without prior notification to GoSignify, constitutes a full waiver by both parties of any GoSignify payment guarantees or dispute protections as discussed in Sections 14 and 15 below, even as they may relate to prior payments made within the service.

1. GoSignify Membership Subscription.  As further defined in the Addendum, you agree to the membership subscription fees in connection with your use of the GoSignify Service (“Membership Subscription”).

2. Promotional Codes and Credits. GoSignify may, in its sole discretion, create promotional codes that may be redeemed for account credit, or other features or benefits related to an Interpreter’s services, subject to the following terms and any additional terms that GoSignify establishes on a per promotional code basis (“Promo Codes”). Certain specific terms govern Interpreters and payment.

1. Promo Codes must be used by their intended audience, for their intended purpose, and in a lawful manner.

2. Promo codes may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by GoSignify. Promo Codes have no cash value and may expire or be disabled by GoSignify at any time, for any reason, prior to your use. GoSignify reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that GoSignify determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms.

3. Contingent Recruiting

1. In the event that Client employs any Interpreter as a full-time employee, Client will pay GoSignify a fee equal to the Interpreter’s first year salary under the Client’s employment multiplied by the “Recruiting Fee Percentage.”

2. The Recruiting Fee Percentage shall be equal to a) 25% if the Interpreter becomes a full-time employee within 12 months of the Effective Date, OR b) 10% if the Interpreter becomes a full-time employee 12 months after the Effective Date.

4. Disintermediation Policy and Fees.

1. The parties acknowledge that GoSignify uses substantial labor and effort to connect Clients with GoSignify’s Interpreters.  Except as provided in section 7.a and 7.b, above, Client represents and warrants that it will not circumvent or attempt to circumvent GoSignify or this Agreement, or in any way procure interpretation services from an Interpreter outside of the GoSignify Service, without GoSignify’s prior written consent. Should Client breach its warranty in this section, Client shall pay GoSignify a one-time fee equal to the greater of: 1) twenty-five percent (25%) of Interpreter’s estimated annual compensation from Client; or 2) $12,500.  Upon payment of the aforementioned fees described in this Section, GoSignify shall provide written consent for the Interpreter to provide interpretation services to Client off of the GoSignify Service.  This section shall not apply to a Client who has a demonstrable history of obtaining interpretation services from Interpreter, prior to the Effective Date of this Agreement.

2. At GoSignify’s discretion, any Interpreters engaging Clients such as to cause a violation of 8.a. above may have substantial restrictions placed on their account, which may meaningfully limit their usage of GoSignify

5. Third-Party Content. There may be content from third parties on GoSignify’s website, such as blog posts written by other users or links to other websites. Because we cannot control that content, we are not responsible for that content or for the websites that content may link to.

1. Access To Third Party Content. By using the Service, you will be able to access Content belonging to or originating from third parties (“Third Party Content”). Your use of the Service is consent for GoSignify to present this Content to you. You acknowledge all responsibility for, and assume all risk for, your use of Third Party Content.

2. No Responsibility For Third Party Content. As part of the Service, GoSignify may provide you with convenient links to third-party website(s) as well as other forms of Third Party Content. These links are provided as a courtesy to Service subscribers. We have no control over third-party websites or content or the promotions, materials, information, goods or services available on them. By linking to such content, we do not represent or imply that we adopt or endorse, nor are we responsible for, the accuracy or reliability of any opinion, advice, or statement made by parties other than GoSignify. We are not responsible for any Third Party Content accessed through our Website. If you decide to leave the Website and access Third Party Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any such content.

3. No Authorization To Use Third Party Content. This Agreement does not authorize you to distribute, publicly display, publicly perform, make available, alter, or otherwise use any Third Party Content except as permitted by GoSignify’s terms and conditions.

6. Copyright Infringement and DMCA Policy. If you believe that material located on or linked to by GoSignify violates your copyright, please notify GoSignify in accordance with our Digital Millennium Copyright Act Policy.

1. Termination of Repeat Infringer Accounts. GoSignify respects the intellectual property rights of others and requests that our Users do the same. Pursuant to 17 U.S.C. 512(i) of the United States Copyright Act, we will terminate a User’s access to and use of the Website if, under appropriate circumstances, the user is determined to be a repeat infringer of the copyrights or other intellectual property rights of GoSignify or others. We may terminate access for participants or users who are found repeatedly to provide or post protected third party content without necessary rights and permissions.

2. DMCA Take-Down Notices. If you are a copyright owner or an agent of a copyright owner and believe, in good faith, that any materials provided on the Service infringe upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (see 17 U.S.C 512) (“DMCA”) by sending a properly formatted take-down notice in writing to GoSignify’s designated copyright agent at P.O. Box 29448, Austin, Texas 78731.

3. Response To DMCA Take-Down Notices. If GoSignify takes action in response to an infringement notice, it will make a good faith attempt to contact the party that made such content available by means of the most recent email address, if any, provided by that party to GoSignify. Any DMCA infringement notice may be forwarded to the party that made the content available or to third parties such as https://lumendatabase.org/.

4. Counter-Notices. If you believe that your User-Generated Content that has been removed from the Website is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the content you submitted to the Website, you may send a properly formatted counter-notice to GoSignify’s copyright agent using the contact information set forth above.

5. Response to DMCA Counter-Notices. If a counter-notice is received by GoSignify’s copyright agent, GoSignify may send a copy of the counter-notice to the original complaining party informing such person that it may reinstate the removed content in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content will be reinstated on the Website in 10 to 14 business days after receipt of the counter-notice.

7. Intellectual Property Notice. GoSignify retains all ownership of our intellectual property, including our copyrights, patents, and trademarks.

   1. No Transfer. GoSignify retains ownership of all intellectual property rights of any kind related to the Website and Service, including applicable copyrights, patents, trademarks and other proprietary rights. Other trademarks, service marks, graphics and logos used in connection with the Website and the Service may be the trademarks of other third parties. This Agreement does not transfer from us to you any GoSignify or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with us. We reserve all rights that are not expressly granted to you under this Agreement.

   2. Specifically, GoSignify, gosignify.com, and all other trademarks that appear, are displayed, or are used on the Website or as part of the Service are registered or common law trademarks or service marks of GoSignify LLC. These trademarks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission from GoSignify, except as an integral part of any authorized copy of the Content.

8. Email and Text Communications. We use email and electronic means to stay in touch with our users.

   1. Electronic Communications Required. For contractual purposes, you (i) consent to receive communications from GoSignify in an electronic form via the email address you have submitted or via the Service; and (ii) agree that all Terms of Use, agreements, notices, disclosures, and other communications that GoSignify provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. This section does not affect your non-waivable rights.

   2. Your Consent to Receive Emails/Automated Calls/Texts. By providing your telephone number(s), you consent to receive autodialed, pre-recorded or artificial voice calls and text (SMS) messages. You agree to be contacted at any email or mailing address or telephone number that you or anyone acting on your behalf provides to GoSignify or that we obtain through other lawful means.

   3. Legal Notice To GoSignify Must Be In Writing. Communications made through email or the Service’s private messaging system will not constitute legal notice to GoSignify or any of our officers, employees, agents or representatives in any situation where notice to GoSignify is required by contract or any law or regulation.

9. Termination. As further defined herein and subject to the Addendum, you may cancel this Agreement and close your account at any time. The foregoing termination for convenience does not apply to Interpreter’s Membership Subscription per the terms of the Addendum.  Termination of the GoSignify Service does not terminate attorney-client relationships or obligations.

   1. You May Terminate This Agreement. If you wish to terminate this Agreement or your account with the Service, you may simply discontinue using GoSignify. If you wish to delete your User account data, please contact GoSignify at info@gosignify.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile within 30 days.

   2. GoSignify May Terminate This Agreement. GoSignify may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately.

   3. Some Provisions Survive Termination. All provisions of this Agreement which by their nature should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

10. Payment and Transactions.

    1. Payment Process. As further defined herein and in the Addendum, payment will be processed as specified in the proposal and/or invoice and agreed upon by the Client and the Interpreter. When an Assignment (or a segment thereof as pre-agreed in writing by the Client and the Interpreter) is marked as completed by the Interpreter, GoSignify will inform the Client that the Assignment (or a segment thereof as pre-agreed in writing by the Client and the Interpreter) is complete. The Client must then pay the agreed-upon amount or request changes. If the Client has taken no action after 24 hours, GoSignify will have the right to charge the Client’s credit card for the full amount of the agreed-upon fee or undisputed invoice, including applicable service and/or processing fees. The Client may submit disputes over payment to info@gosignify.com provided that he or she adheres to the other conditions set forth in Section 14 (Client-Interpreter Dispute Resolution Procedures).

    2. Cancellations. Interpreters set their own hourly minimums. The Client must be prepared to pay the hourly minimum set by the Interpreter, and for no less than 1-hour, if a cancellation occurs within 24-hours of the scheduled start time, including weekends and holidays.

    3. Responsibility for Payment. You are responsible for all fees, including taxes, service, platform, and processing fees, associated with your use of the Service. By using the Service, you agree to pay the Interpreter through GoSignify the amount of the undisputed invoice, and the associated service, platform, and processing fees, unless you dispute the invoice by sending an email to info@gosignify.com and adhere to the other conditions set forth in Section 15 (Client-Interpreter Dispute Resolution Procedures). You are responsible for providing us with a valid means of payment.

    4. GoSignify’s Responsibility. GoSignify agrees to present you with a full invoice of each charge in advance of charging your credit card or PayPal account. GoSignify agrees to pay the applicable Interpreter the amount received, less service or processing fees, if any.

    5. Payment Authorization. By agreeing to these terms and those contained in the Addendum, you are giving GoSignify permission to charge your on-file credit card, PayPal account, or other approved methods of payment for fees that you authorize GoSignify to bill, as well as any payments owed for Interpreter’s Membership Subscription. Depending on the Services or Interpreter’s Membership Subscription, GoSignify may charge you on a one-time or recurring basis. You authorize GoSignify to charge you the full amount owed to any Interpreter via the Service, as well as any applicable service and processing fees. For the avoidance of doubt, in the event that in a particular instance an Interpreter only uses the Services to invoice you for interpreting services other than those which are the subject of a request, by placing your credit card or PayPal account on file with GoSignify or our third party payment processor, you acknowledge and agree that the payment terms set forth in this Section 12 shall apply.

11. Client-Verified Interpreter Dispute Resolution Procedures.  In the event that a Client has a good faith belief that the nature or quality of the interpretation services rendered by a Verified Interpreter in connection with the relevant Assignment are not consistent with industry standards or the provisions of the related Request or these Terms and Conditions, or the amounts invoiced for the interpretation services provided by such Interpreter are not consistent with such Request (such matter, a “Services-Related Disputed Matter”), he or she shall be permitted to withhold payment of any disputed amounts which are the subject of such matter (the “Withheld Payment Amounts”), subject to the following terms and conditions (the “Withheld Payment Amount Conditions”):

    1. Within 24 hours of the date of the related invoice (such period, the “Client Dispute Notice Period”), the Client shall provide written notice to GoSignify setting forth in reasonable detail the facts and circumstances which are the basis of the Services-Related Disputed Matter (each, a “Services-Related Dispute Notice”).  The Client’s failure to submit a Services-Related Dispute Notice within the Client Dispute Notice Period shall constitute such Client’s permanent waiver of his or her right to dispute the Withheld Payment Amounts, which amounts will be charged to the Client’s on-file credit card, PayPal account, or other approved methods of payment in accordance with Section 13.d. of these Terms of Use.

    2. In the event that the Client does submit a Services-Related Dispute Notice within the Client Dispute Notice Period, and such request contains the information set forth in clause 15.a. above, GoSignify will attempt in good faith to work with the Client and Verified Interpreter for a period of up to fifteen (15) calendar days from the date of the Services-Related Dispute Notice (such period, the “Services-Related Disputed Matter Mediation Period”) to resolve the Services-Related Disputed Matter.  In the event that the Services-Related Disputed Matter is successfully resolved within the Services-Related Disputed Matter Mediation Period, each of the Client, Verified Interpreter and, if relevant, GoSignify will take the agreed upon steps to execute the agreed-upon resolution.

    3. In the event that the Services-Related Disputed Matter remains unresolved at the conclusion of the Services-Related Disputed Matter Mediation Period, by no later than the fourteenth (14th) calendar day after the end of the Services-Related Disputed Matter Mediation Period, GoSignify shall make a determination in its sole and absolute discretion (the “GoSignify Services-Related Disputed Matter Decision”), and based upon the information theretofore provided by the Client and Verified Interpreter, as to whether the nature and quality of the interpretation services rendered in connection with the Assignment which is the subject of the Services-Related Disputed Matter were consistent with industry standards, the provisions of the related Request and these Terms and Conditions. Should GoSignify decide the Services-Related Disputed Matter in favor of the Verified Interpreter, the Client shall be obligated to make payment of the Withheld Payment Amounts to such Interpreter within the seven (7) calendar day period after the date on which such Client is notified in writing of the GoSignify Services-Related Disputed Matter Decision (the “GoSignify Services-Related Disputed Matter Decision Notice”).  In the event that the Client fails to make timely payment, GoSignify will remit the Withheld Payment Amounts to the Verified Interpreter who will assign his or her rights to reimbursement for such amounts to GoSignify which may, in its sole discretion, process payment pursuant to Section 13.d and/or elect to pursue its rights and remedies against the Client.

    4. Should GoSignify decide the Services-Related Disputed Matter in favor of the Client, the Client shall no longer be obligated to make payment of the Withheld Payment Amounts to the Verified Interpreter and shall be deemed to have assigned all of his or her rights with respect to the Services-Related Disputed Matter to GoSignify. In such event, the Verified Interpreter shall (i) be deemed to have waived his or her rights to seek such amounts from the Client, and (ii) have the right to initiate binding arbitration proceedings with respect to the Withheld Payment Amounts against GoSignify which are equivalent to those proceedings set forth in Section 21.d. hereof (Arbitration) by providing GoSignify with written notice of his or her exercise of such right within ten (10) calendar days after the date of the Services-Related Disputed Matter Decision Notice (such period, the “Services-Related Arbitration Election Time Period”).  In the event that the Verified Interpreter does not exercise his or her right to initiate arbitration proceedings during the Services-Related Arbitration Election Time Period, he or she shall be deemed to have permanently waived his or her right to payment of the Withheld Payment Amounts.

12. In the event that the Verified Interpreter and Client have both timely availed themselves of the rights set forth in Section 14 and Section 15, the procedures set forth in Section 15 shall take precedent over the proceedings set forth in Section 14 and the Verified User Consultant agrees to permanently waive his or her right to pursue his or her rights set forth in Section 13 with respect to the facts and circumstances underlying the Payment-Related Disputed Matter.  The procedures set forth in this Section 15 shall be referred to herein as the “Alternative Dispute Resolution Procedures”.

1. Disclaimer of Warranties. We provide our service as is, and we make no promises or guarantees about this service. Please read this section carefully; you should understand what to expect.

1. GoSignify provides the Website and the Service “as is,” without warranty of any kind. Without limiting the foregoing, GoSignify expressly disclaims all warranties, whether express, implied or statutory, regarding the Website and the Service including, without limitation, any warranty of merchantability, fitness for a particular purpose, title, security, accuracy and non-infringement.

2. Specifically, GoSignify makes no representation or warranty that the information we provide or that is provided through the Service is accurate, reliable, or correct; that the Service will meet your requirements; that the Service will be available at any particular time or location, that the Service will function in an uninterrupted manner or be secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. You assume full responsibility and risk of loss resulting from your use of information, content, or other material obtained from the Service. Some jurisdictions limit or do not permit disclaimers of warranty, so this provision may not apply to you.

2. Limitation of Liability. We will not be liable for damages or losses arising from your use of the service or arising under this Agreement. Please read this section carefully; it limits our obligations to you.

   1. To the extent permitted by applicable law, in no event will GoSignify be liable to you for any loss of profits, use, or data, or for any incidental, indirect, special, consequential or exemplary damages, however arising, that result from (i) the use, disclosure, or display of your User-Generated Content; (ii) your use or inability to use the Service; (iii) the Service generally or the software or systems that make the Service available; or (iv) any other interactions with GoSignify or any other User of the Service, whether based on warranty, contract, tort (including negligence) or any other legal theory, and whether or not GoSignify has been informed of the possibility of such damage, and even if a remedy set forth in this Agreement is found to have failed of its essential purpose. GoSignify will have no liability for any failure or delay due to matters beyond our reasonable control. Some jurisdictions limit or do not permit disclaimers of liability, so this provision may not apply to you.

3. Third-Party Beneficiaries. Interpreters are intended third-party beneficiaries of this section of the Terms of Use. Any legal information provided on the Service is for informational purposes only. GoSignify and any creator of User-Generated Content containing legal information disclaim all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose, to the fullest extent permitted by law. In no event will GoSignify or an Interpreter be liable for any damages (including, without limitation, incidental and consequential damages, personal injury / wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the Service or the User-Generated Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not GoSignify or contributors of User-Generated Content are advised of the possibility of such damages. Neither GoSignify nor contributors of User-Generated Content are liable for any personal injury, including death, caused by your use or misuse of the Service or User-Generated Content.

4. Release and Indemnification.

   1. You agree to indemnify and hold harmless GoSignify from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website and the Service, including but not limited to your violation of this Agreement.

   2. If you have a dispute with one or more Users, you release GoSignify from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”

5. Modification of Terms of Use.  GoSignify may amend this Agreement from time to time, and in GoSignify’s sole discretion. We will provide notification to Users of material changes to this Agreement (i) by sending a notice to the primary email address specified in your account, which will take effect immediately upon our sending of this email, and/or (ii) through our Website at least 30 days prior to the change taking effect by posting a notice on our home page.  Non-material changes to this Agreement will take effect immediately. We encourage visitors to frequently check this page for any changes to this Agreement.  Your continued use of the Service after the effective date of a revised version of this Agreement constitutes your acceptance of its terms.

6. Dispute Resolution and Arbitration Agreement

   1. GoSignify is committed to participating in a consumer-friendly dispute resolution process. This Dispute Resolution and Arbitration Agreement shall apply if your (i) Country of Residence is in the United States; or (ii) your Country of Residence is not in the United States, but bring any claim against GoSignify in the United States (to the extent not in conflict with Section 21).

   2. Pre-Arbitration Dispute Resolution and Notification. Prior to initiating an arbitration, you and GoSignify each agree to notify the other party of the dispute and attempt to negotiate an informal resolution to it first. We will contact you at the email address you have provided to us; you can contact GoSignify’s customer service team by emailing us. If after a good faith effort to negotiate one of us feels the dispute has not and cannot be resolved informally, the party intending to pursue arbitration agrees to notify the other party via email prior to initiating the arbitration. In order to initiate arbitration, a claim must be filed with the AAA and the written Demand for Arbitration (available at www.adr.org) provided to the other party, as specified in the AAA Rules.

   3. Agreement to Arbitrate. You and GoSignify mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement or interpretation thereof, or to the use of the GoSignify Service (collectively, “Disputes”) will be settled by binding arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and GoSignify agree that the arbitrator will decide that issue.

   4. Exceptions to Arbitration Agreement. You and GoSignify each agree that the following claims are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction: (i) Any claim related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) Any claim seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack).

   5. Modification to AAA Rules – Arbitration Hearing/Location. In order to make the arbitration most convenient to you, GoSignify agrees that any required arbitration hearing may be conducted, at your option, by telephone, online, or based solely on written submissions; (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties.

   6. Modification of AAA Rules – Attorney’s Fees and Costs. You and GoSignify each agree that either party may be entitled to seek an award of attorney fees and expenses if they prevail in arbitration, to the extent provided under applicable law and the AAA rules.

   7. Arbitrator’s Decision. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award declaratory or injunctive relief only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

   8. Jury Trial Waiver. You and GoSignify acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

   9. No Class Actions or Representative Proceedings. You and GoSignify acknowledge and agree that we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney-general action, or any other representative proceeding as to all Disputes. Further, unless you and GoSignify both otherwise agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If this paragraph is held unenforceable with respect to any Dispute, then the entirety of the Arbitration Agreement will be deemed void with respect to such Dispute.

   10. Severability. In the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.

   11. Changes. Notwithstanding the provisions (“Modification of these Terms”), if GoSignify changes this Section (“Dispute Resolution and Arbitration Agreement”) after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email) within three (3) days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of GoSignify’s notice to you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and GoSignify in accordance with the provisions of the “Dispute Resolution and Arbitration Agreement” section as of the date you last accepted these Terms (or accepted any subsequent changes to these Terms).

7. Miscellaneous. This Agreement is controlled by Texas law. You, and you alone, are responsible for any obligations you agree to under this contract. If we are involved in a merger or we are bought, we may transfer this Agreement, as long as your rights are protected. You may only agree to these terms if you are able to form a binding contract in your state.  These terms, including our Privacy Policy, are the complete agreement between us, and no other terms apply.

   1. Governing Law. Except to the extent applicable law provides otherwise, this Agreement between you and GoSignify and any access to or use of the Website or the Service are governed by the federal laws of the United States of America and the laws of the State of California, without regard to conflict of law provisions. You and GoSignify agree to submit to the exclusive jurisdiction and venue of the courts located in the City and County of Austin, Texas, except as provided below in this Agreement.

   2. Severability. If any part of this Agreement is held invalid or unenforceable, that portion of the Agreement will be construed to reflect the parties’ original intent. The remaining portions will remain in full force and effect. Any failure on the part of GoSignify to enforce any provision of this Agreement will not be considered a waiver of our right to enforce such provision. Our rights under this Agreement will survive any termination of this Agreement.

   3. Limitation of Term of Action. You agree that any cause of action related to or arising out of your relationship with GoSignify must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

   4. Non-Assignability. GoSignify may assign or delegate these Terms of Use and/or the GoSignify Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms of Use or Privacy Policy without GoSignify’s prior written consent, and any unauthorized assignment and delegation by you is void.

   5. Section Headings and Summaries Non-Binding. Throughout this Agreement, each section includes titles and brief summaries of the following terms and conditions. These section titles and brief summaries are not legally binding.

   6. Complete Agreement. These Terms of Use and the Addendum, together with the Privacy Policy at https://gosignify.com/privacypolicy, represent the complete and exclusive statement of the agreement between you and GoSignify. This Agreement supersedes any proposal or prior agreement oral or written, and any other communications between you and GoSignify relating to the subject matter of this Agreement. This Agreement may only be modified by a written amendment signed by an authorized GoSignify executive, or by the posting by GoSignify of a revised version.

   7. Authorization to Contract. You represent and warrant that if you are an individual, you are of legal age to form a binding contract; or that if you are registering on behalf of an entity, that you are authorized to enter into, and bind the entity to, these Terms of Use and register for the Service.

 

You acknowledge that you have read these Terms of Use and the Addendum (Addendum for subscribed Interpreters only), understand the Terms of Use and Addendum, and will be bound by these terms and conditions.